Front of House Manager
The King's Head Theatre is led by Artistic Director Adam Spreadbury-Maher. We are an ambitious and fast paced company, and our people are at the heart of that. The King's Head Theatre is London's oldest surviving pub theatre, founded by American Dan Crawford in 1970, the venue has seen over 50 West End and Broadway transfers. Each year we produce at least four productions in-house along with a curated programme of visiting and co-productions of new work and carefully selected revivals. We have a rapidly growing literary department which runs our Without Dιcor programme and administrates the annual Adrian Pagan New Writing Award and a late-night programme of exciting work, all of which keeps our iconic venue on Upper Street buzzing with audiences and artists all hours of the day.
Purpose of role
To manage the King's Head Theatre front of house customer experience and box office system.
Scope of role
Working closely with the King's Head Theatre team, the Front of House Manager will be responsible for the customer experience of our audience, from booking a ticket, arriving at the venue and the duration of their stay with us. The role is responsible for setting up and maintaining an exceptional front of house presence of our current and up coming work, creating and maintaining shows for sale on at our box office (online, telephone and in person), hiring, training and managing a pool of casual front of house staff, working with the wider team to achieve development targets through face-to-face engagement with audiences promoting the Friends Scheme and other development initiatives plus merchandising to targets. The role is partly based in the producing office (3-6pm) for administrative and telephonic aspects of the role, and the rest of the role is based Front of House working primarily with the audience, visiting companies and your team. We are looking for a high dedicated, experienced, professional and cheerful Front of House Manager professional with a high level of experience to join our team. The role is Tuesday to Saturday and involves permanent and regular evening work.
Top five accountabilities
1. Manage the King's Head Theatre box office and Front of House experience.
2. Be one of the leading audience facing people in our organisation.
3. Manage the box office from 3-6pm daily from the producing office, and then from Front of House, adopting, reviewing and introducing new procedures and processes to improve the experience of our audience.
4. Maximise the potential of ticket and other merchandise sales.
5. Be the most senior member of staff in the building at prescribed times, taking on the responsibility of the audience visiting the venue from a health and safety perspective.
Excellent communication skills
Excellent administrative and record keep skills
Excellent time management
Strong interpersonal and problem solving skills
Excellent visibility within the venue
Flexibility in working hours
Cash handling ability
Previous experience in working Front of House and experience in using box office systems (essential)
Previous experience in a theatre producing office environment (desirable)
People management experience (desirable)
Barriers to success
Poor communication skills
Lack of accountability
Lack of attention to detail
Lack of passion for the venue
Inconsistent financial record keeping
Lack of team spirit
Poor time management skills
Outline of Terms and Conditions
Title of Post: Front of House Manager
Hours: 40 hours per week average; with mixture of day time and evening hours depending on production schedule, set on a monthly basis.
Salary: £19,032 per annum.
Annual leave: 20 days.
Probationary Period: 3 months.
Notice Period: 1 month during probationary period, 2 months thereafter.
Pension scheme: No scheme offered.
Complimentary Tickets for performances, subject to availability and the King's Head Theatre staff ticket policy.
Applications must be submitted on our standard application form at the top of this page and returned, including any supplementary documents, by 10am Thursday 12 March, using one of the following methods:
E-mail: firstname.lastname@example.org quoting Front of House Manager Application in the subject line.
Post: Louisa Davis, King's Head theatre, 115 Upper Street, N1 1QN, London
The King's Head is committed to being an Equal Opportunities Employer