London's oldest surviving pub theatre, now in our 45th year.

  BOX OFFICE: 0207 226 8561 | 115 Upper St, N1 1QN
 


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OPPORTUNITIES

FOH Manager App Form.doc 51.0KB Mar 03, 2015 10:10 AM

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Click here for information about our Trainee Resident Director scheme

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  Front of House Manager


Our Organisation

The King's Head Theatre is led by Artistic Director Adam Spreadbury-Maher. We are an ambitious and fast paced company, and our people are at the heart of that. The King's Head Theatre is London's oldest surviving pub theatre, founded by American Dan Crawford in 1970, the venue has seen over 50 West End and Broadway transfers. Each year we produce at least four productions in-house along with a curated programme of visiting and co-productions of new work and carefully selected revivals. We have a rapidly growing literary department which runs our Without Dιcor programme and administrates the annual Adrian Pagan New Writing Award and a late-night programme of exciting work, all of which keeps our iconic venue on Upper Street buzzing with audiences and artists all hours of the day.

Reporting to

Producer

Purpose of role

To manage the King's Head Theatre front of house customer experience and box office system.

Scope of role

Working closely with the King's Head Theatre team, the Front of House Manager will be responsible for the customer experience of our audience, from booking a ticket, arriving at the venue and the duration of their stay with us. The role is responsible for setting up and maintaining an exceptional front of house presence of our current and up coming work, creating and maintaining shows for sale on at our box office (online, telephone and in person), hiring, training and managing a pool of casual front of house staff, working with the wider team to achieve development targets through face-to-face engagement with audiences promoting the Friends Scheme and other development initiatives plus merchandising to targets. The role is partly based in the producing office (3-6pm) for administrative and telephonic aspects of the role, and the rest of the role is based Front of House working primarily with the audience, visiting companies and your team. We are looking for a high dedicated, experienced, professional and cheerful Front of House Manager professional with a high level of experience to join our team. The role is Tuesday to Saturday and involves permanent and regular evening work.

Top five accountabilities

1. Manage the King's Head Theatre box office and Front of House experience.

2. Be one of the leading audience facing people in our organisation.

3. Manage the box office from 3-6pm daily from the producing office, and then from Front of House, adopting, reviewing and introducing new procedures and processes to improve the experience of our audience.

4. Maximise the potential of ticket and other merchandise sales.

5. Be the most senior member of staff in the building at prescribed times, taking on the responsibility of the audience visiting the venue from a health and safety perspective.

Key attributes

• Excellent communication skills

• Excellent administrative and record keep skills

• Excellent time management

• Strong interpersonal and problem solving skills

• Solution focussed

• Excellent visibility within the venue

• Flexibility in working hours

• Meticulous

• Cash handling ability

• Previous experience in working Front of House and experience in using box office systems (essential)

• Previous experience in a theatre producing office environment (desirable)

• People management experience (desirable)

Barriers to success

• Poor communication skills

• Lack of accountability

• Poor multi-tasking

• Lack of attention to detail

• Lack of passion for the venue

• Inconsistent financial record keeping

• Lack of team spirit

• Poor time management skills

Outline of Terms and Conditions

Title of Post: Front of House Manager

Hours: 40 hours per week average; with mixture of day time and evening hours depending on production schedule, set on a monthly basis.

Salary: £19,032 per annum.

Annual leave: 20 days.

Probationary Period: 3 months.

Notice Period: 1 month during probationary period, 2 months thereafter.

Pension scheme: No scheme offered.

Other Benefits

Complimentary Tickets for performances, subject to availability and the King's Head Theatre staff ticket policy.

Application Procedure

Applications must be submitted on our standard application form at the top of this page and returned, including any supplementary documents, by 10am Thursday 12 March, using one of the following methods:
E-mail: louisa.davis@kingsheadtheatre.com quoting Front of House Manager Application in the subject line.
Post: Louisa Davis, King's Head theatre, 115 Upper Street, N1 1QN, London

The King's Head is committed to being an Equal Opportunities Employer





1. STATEMENT OF POLICY ON INTERNSHIPS

2. ASSISTANT PRODUCER INTERNSHIP

3. VOLUNTEER USHERS

 

1. STATEMENT OF POLICY ON INTERNSHIPS



Good Night Out Presents recognises that there is great value in people having access to proper work experience, where it is offered and arranged properly and is a mutually beneficial arrangement, but that this should never be used as a way of attempting to circumvent National Minimum Wage Registrations. 

 

Intern’s Rights:
At all times, I will have the right to choose the hours I work.

I have the right to discuss with my supervisor what work I will undertake at the beginning of my internship.
I have the right to decide what work I do.

I have the right to regular feedback sessions with my supervisor, at mutually agreed times.

 

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2. ASSISTANT PRODUCER INTERNSHIP (3 MONTHS)


The King's Head Theatre welcomes applications for internships from enthusiastic people looking to embark on a career in theatre.


The King's Head Theatre is an active producing house. Reporting to the Producer, the Assistant Producer would play a key role in managing productions, including budgeting, marketing, scheduling and general management. The Assistant Producer will also act as a first point of contact and fixer for shows at the theatre. The Assistant Producer will also spend a proportion of the internship as an Assistant Stage Manager on a specific show, getting hands-on experience in the rehearsal room and during performances.


The ideal candidate will have knowledge of and a passion for theatre production, and will be keen to learn and develop their skills in a professional environment. They will be self-motivated, able to take initiative and work independently, will be obviously talented and serious about a career in theatre production. This is a significant opportunity to gain exceptional experience producing at the heart of fringe theatre with a successful, youthful and multi-award winning production company.


This position is a three month, full time voluntary internship with hours divided between daytimes in the production office and some evenings.


Please note we are currently not accepting CV's at the moment


 Graduate Statements

 

"I cannot recommend this internship more highly. During my time at the King's Head I was entrusted with real responsibility and the support and guidance to help me carry out my work. The warm and friendly staff made me feel like a valued member of the team and were always on hand to provide a greater insight and understanding into their day-to-day work. OperaUpClose are such a pioneering company, full of energy and inspiration, you cannot help but be swept along by their buzz and excitement during pre-production! For anyone wishing to pursue a career within producing, this is a first-class internship. You will walk away with real experience, understanding and greater confidence to move forward in your chosen profession."

Stacey Permaul, 2012


"Spending three months as an Assistant Producer intern at The King's Head Theatre was an incredibly enjoyable and informative experience. I was pleased to discover, on the very first day, that I would be entrusted with real responsibilities if I wanted to take them on. Being given the opportunity to do real work for the theatre was crucial in developing my understanding of the industry and building my confidence to interact with theatre professionals. On top of this brilliantly practical learning method, I found everyone in the offices to be welcoming, fun and happy to offer as much help as I could want. Since my internship, I have produced a fringe show of my own and hope to continue to do so once I've finished my final year at Uni. "

Patrick Duncombe, 2011


"I applied to the King's Head because I wanted as much hands-on experience as possible, and I wasn't disappointed. You're thrown in at the deep end, and have the opportunity to try all aspects of producing, with plenty of feedback and guidance. The skills you get out of such a short time are priceless, and it's a great springboard to other opportunities within the company and elsewhere."

Rachel Lerman, 2011


This internship provides incredible insight into the industry and a chance to express and challenge your strengths and weaknesses in all aspects of production. The intern is given room to create and launch their own projects and ideas for the venue and it's visiting companies. I loved having real responsibilities and being an important part of The King's Head Theatre team.
Amy Novadnieks, 2014


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3. VOLUNTEER USHERS

All of the Ushers at the King's Head are volunteers. The work is unpaid, but you will watch some great theatre for free and get an insight into how a small, successful Off West-End theatre works.


We ask that volunteers commit to around one shift per week, with a willingness to be flexible. We do run lunchtime, evening and late night shows as well as weekend matinees, so there is every chance that ushering one of our shows will easily fit around your lifestyle.


If you are interested in volunteering with us, please send us your details.


Please note we are currently not accepting CV's at the moment